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# Technical Support FAQ

Section: Frequently Asked Questions. Updated 2024-12-13. Page: https://help.fansmetric.com/faq/technical-support-faq

### How to use multiple monitors for chatting?

To open multiple windows:

- Windows: Press Control + N
- Mac: Press Command + N Then drag windows to different monitors.

### Why is my data not syncing?

Common reasons include:

- Browser cache needs clearing
- Poor internet connection
- OnlyFans session expired
- Account needs reconnecting

### What are the minimum requirements?

- Stable internet connection
- Modern web browser
- 4GB RAM minimum
- Updated operating system

### Why can't I access certain features?

Verify:

- Your role permissions
- Account connection status
- Subscription status
- Feature availability for your plan

### Lost access to features?

Common solutions:

- Check subscription status
- Verify accounts are synced to OnlyFans.

  - If not, you'll need to sign-in again.
- Review role permissions
- Contact support if needed