# How to Manage Banned Words Section: ChatBlue. Updated 2026-04-17. Page: https://help.fansmetric.com/chatblue/how-to-manage-banned-words Banned Words prevents chatters from sending messages that contain restricted terms such as phone numbers, personal information, or inappropriate language. This helps maintain compliance and protects both creators and fans. Go to **Banned Words** in the left navigation menu. ## Enabling Banned Word Flagging At the top of the page, toggle ***"Enable Banned Word Flagging"*** to activate or deactivate the system. When enabled, any message containing a banned word is **blocked before sending**. The chatter sees a warning and cannot send the message until they remove the flagged content.  ## Adding Banned Words 1. Type a word or phrase in the input field 2. Click ***"Add Word"*** Words are automatically converted to lowercase for consistent matching.  ## Browsing and Managing Words - **Alphabetical filter** - Click a letter (A–Z) or # to jump to words starting with that character. Click ***All*** to see everything. - ***Active Words*** tab - Shows all currently banned words - ***Removed Words*** tab - Shows words that were previously banned but have been deactivated #### **Removing a Word** Hover over any active word and click the **X** button to remove it. The word moves to the *Removed Words* tab.  #### **Reinstating a Word** Switch to the ***Removed Words*** tab, hover over a word, and click the **checkmark** to reinstate it as active.  ## Resetting to Defaults Click ***"Reset to Default"*** to restore the default banned word list provided by ChatBlue. A confirmation dialog appears before the reset is applied. **Note:** This replaces your custom list with the platform defaults. ## What Gets Flagged The banned words system checks for: - Exact word matches (case-insensitive) - Phone numbers and personal contact information - Any custom words you've added to the list