# How to Use Bump Messages Section: AI Chatter. Updated 2026-07-02. Page: https://help.fansmetric.com/ai-chatter/how-to-use-bump-messages Bump Messages are short, automatic messages that send when a fan triggers an event. They're great for re-engagement without manual effort, and they work whether or not AI Chatter is enabled. ### Before You Begin > [!NOTE] > **Beta:** Bump Messages is currently in beta testing. To enable it for your account, contact our support team through the chat widget in the bottom-right corner of the app. > > **Permission required:** Your role must have the **AI Chatter Setup** permission enabled (under **AI & Automation** in role settings) to access this page. ### Accessing Bump Messages Go to **AI Chatter** in the left navigation menu, click **Setup**, then click any connected account to open the Creator AI Settings. From there, switch to the **Bump Messages** tab. You'll see: - A search bar - Filter toggles for **Live/Draft** and trigger event - A statistics panel showing total sent, replied, reply rate, and average reply time - The ***"New Bump Message"*** button - A list of existing bump messages if created  ### Creating a Bump Message 1. Click ***"New Bump Message"*** 2. Fill in the form: - **Message Text** - The message itself. You can use template variables like `{first_name}` or `{custom_name}` to personalize. A live preview appears below. - **Trigger Events** - Pick one or more: **Comment**, **Online**, **Like**, **Tip**, or **Unlock** - **Priority** *(optional)* - Choose **Normal**, **Medium**, **High**, **Very High**, or **Critical**. Higher priority messages take precedence when multiple bumps qualify at the same time. - **Attached media** *(optional)* - Pick preview media (free, fans see without paying) and/or paid media from the Vault - **PPV Price** - Required if paid media is attached - **Release forms** *(optional, required if media features multiple people)* 3. Click ***"Create"*** to save  ### Trigger Events Explained - **Comment** - Sends when a fan comments on a post - **Online** - Sends when a fan comes online - **Like** - Sends when a fan likes a post - **Tip** - Sends when a fan sends a tip - **Unlock** - Sends when a fan unlocks a PPV ### Editing or Deleting - Click the **edit** icon to update an existing bump message - Click the **delete** icon to remove one - Toggle the row's status to **enable** or **disable** a message without deleting it ### Configuring Bump Message Settings ##### Click ***"Exclude fans from Bump"*** (gear icon) on the **Bump Fans** card to open the settings dialog. ##### **Enable Bump Messages** Toggle **Enable Bump Messages** on to activate Bump Messages for the account. > [!NOTE] > **Note:** Turning off Bump Messages clears the underlying fan lists. Re-enabling rebuilds the lists, which takes a few minutes. ##### **Auto Unsend** Automatically unsend bump messages if a fan hasn't replied within a set time. - **Auto Unsend after \[X\] hours** (max 48 hours) and **\[X\] minutes** ##### **Cooldown** Skip sending a bump if the fan was recently messaged. - **Skip fans messaged within \[X\] hours** > [!NOTE] > **Note:** Bump messages won't send if a Smart Message or a chatter message was sent within this period. ##### ​**Exclusions** Choose which fans should not receive bump messages: - **Exclude high spenders** above a chosen threshold - **Exclude new fans** subscribed less than the chosen number of days - **Exclude old fans** subscribed more than the chosen number of days - **Exclude Fan Lists** - Pick specific fan lists to exclude ##### **Triggers** Choose which events should automatically send a bump message: - **When fan comes online** - **On like or comment post** - **On content purchase or tip** Click ***"Save Settings"*** when done.  ### Statistics The statistics panel at the top of the Bump Messages tab shows performance for the selected period: - **Total messages sent** - **Total replied** - **Reply rate** - **Average reply time** Use the date range picker to switch between **All time**, **Last hour**, **Today**, **Last week**, **Last month**, or a **Custom** range. Each individual bump message also tracks its own **Sent count**, **Reply count**, and **Reply rate**, shown in the messages table.  ### Things to Keep in Mind - Bump Messages and Auto Online Messages don't run together - enabling Bump Messages disables Auto Online Messages. - Changing exclusion rules rebuilds the underlying fan lists, so try not to change them too frequently. - Fans on your exclusion lists won't receive bump messages, even if they trigger an event. - Higher priority bumps take precedence when multiple messages qualify for the same fan at the same time.