# How to Use AI Chatter Section: AI Chatter. Updated 2026-07-02. Page: https://help.fansmetric.com/ai-chatter/how-to-use-ai-chatter AI Chatter is an AI assistant that chats with fans 24/7 using a persona you define. It can hold conversations, suggest PPVs, and follow your selling strategy. \ ​ ### Before You Begin > [!NOTE] > **Beta:** AI Chatter is currently in beta testing. To enable it for your account, contact our support team through the chat widget in the bottom-right corner of the app. > > **Permission required:** Your role must have the **AI Chatter Setup** permission enabled (under **AI & Automation** in role settings) to access these pages. ### Accessing AI Chatter Go to **AI Chatter** in the left navigation menu. You'll land on the Setup page, which lists every connected account. The Setup page has three tabs: - **All** - Every connected account - **Configured** - Accounts with a complete AI setup - **Not-Configured** - Accounts still pending setup Each row shows the account, AI status, and a Bio completion percentage. Click any account to open the Creator AI Settings for that account.  ### Setting Up AI Chatter The Creator AI Settings page is where you build the persona. You'll see three top-level tabs: - **Bio** - Describes the creator (personality, lifestyle, content) - **Products** - The PPVs and scripts the AI can sell - **Bump Messages** - Automated re-engagement messages  ##### **Step 1: Complete the Bio** The **Bio** tab has 7 sections in the left sidebar. Each section shows a completion indicator (gray, red, amber, or green). - **Personal Info** - Name, gender, birth date, location, languages, relationship status, and more - **Chatting** - Persona type, selling strategy, online personality, slang, emojis, and fan nicknames - **Lifestyle** - Hobbies, daily routine, favorite food and drink, music, and workouts - **Physique** - Body type, ethnicity, height, weight, hair and eye color, tattoos, and piercings - **Content** - Niche, content types, services offered, and red lines - **Intimate Details** - Turn-ons, turn-offs, kinks, and boundaries - **Socials** - Instagram, TikTok, Twitter/X, and Snapchat handles Required fields are marked with a red asterisk. Click ***"Save All Changes"*** at the bottom of each section before moving on. > [!NOTE] > The more detail you give in the Bio, the more authentic the AI sounds. Aim for 100% completion. **Step 2: Add Products**\ ​ Switch to the **Products** tab. - Click ***"Create Product"*** to add one manually, or ***"Upload Products"*** to bulk import - Each product has a **name**, **category**, and **active/inactive status** - You need **at least 5 active products** before AI Chatter can be enabled  ##### **Step 3: Set Up Bump Messages** Switch to the **Bump Messages** tab. See the **Using Bump Messages** section below for the full flow.  ##### **Step 4: Enable AI Chatter** Once your Bio is **90% or more complete** and you have **at least 5 active products**, the ***"Enable AI Chatter"*** toggle on the **Handle Chats with AI** card becomes active. Toggle it on to start AI Chatter for that account. You can toggle it off anytime to pause.  ##### **Step 5: Enable AI Chatter Per Fan** After AI Chatter is enabled at the account level, you also need to turn it on for each fan you want the AI to chat with. 1. Open the **Chatting Client** and go to the conversation with the fan 2. In the **Fan Info** sidebar on the right, click the **Chat Insights** tab 3. Toggle **AI Chatter** on at the top of the tab The AI will only handle conversations where this per-fan toggle is on. You can switch it off anytime to take the conversation back manually.  ### Configuring AI Chatter Settings Click ***"Exclude fans from AI Chat"*** (gear icon) on the **Handle Chats with AI** card to open the settings dialog. ##### **Exclusions** Use these to keep AI Chatter away from specific fan groups: - **Exclude Spenders** - Skip fans who have spent above a threshold - **Exclude New Fans** - Skip fans subscribed less than the chosen number of days - **Exclude Old Fans** - Skip fans subscribed more than the chosen number of days - **Exclude Time Wasters** - Skip fans with no spend after a chosen number of messages, or who haven't bought again after a chosen number of messages - **Exclude Fan Lists** - Pick specific fan lists to exclude from AI Chatter  ##### **Message Delay** Toggle **Message Delay** to make the AI feel more human. Allowed range is **30 to 300 seconds**. ##### **PPV Follow-up** Toggle **PPV Follow-up** so the AI gently follows up with the fan after sending a PPV. Allowed range is **300 to 900 seconds**. Click ***"Save Settings"*** when done.  ### Things to Keep in Mind - AI Chatter needs both a Bio at 90% or more and at least 5 active products before it can be enabled. - Changing exclusion rules rebuilds the underlying fan lists, so try not to change them too frequently. - Fans on your exclusion lists won't receive AI messages, even if they trigger an event. - You can pause AI Chatter at any time by toggling ***"Enable AI Chatter"*** off.