AI Chat Monitoring shows you, in real time, how AI Chatter is performing across your accounts from agency-wide KPIs down to individual fan conversations. You can review chats, pause the AI on specific conversations, and step in directly on OnlyFans when needed.
Before You Begin
Beta: AI Chat Monitoring is currently in beta testing. To enable it for your account, contact our support team through the chat widget in the bottom-right corner of the app.
Permission required: Your role must have the AI Chatter Monitor permission enabled (under AI & Automation in role settings) to access this page.
Accessing Chat Monitoring
Go to AI Chatter in the left navigation menu, and open the Chat Monitoring sub-page. You'll land on the agency-wide overview by default.
Clicking any creator in the table opens a detailed per-creator view.
Selecting the Time Period
At the top of every monitoring page, use the period selector to choose what data you're looking at:
Last 24 hours (default)
Last 48 hours
Last week
Last month
Custom - Pick your own start and end dates
All KPIs, charts, and tables on the page update to match the selected period.
Agency Overview
The overview is for monitoring all creators in one place.
KPI Cards
Five metric cards across the top show your agency-wide AI performance:
Total AI Sales & Tips - Combined revenue from AI-handled chats
AI Messages - Total messages sent by the AI
PPV Purchased / Sent - How many fans purchased vs. PPVs the AI sent
Online Fans Contacted - Unique fans the AI successfully bumped while online
Active Chats - Chats currently active
Performance by Creator
A sortable table showing each creator's AI performance.
Creator - Avatar and account name (click to drill into the per-creator view)
AI Chatter Status - On (green), Off (gray), or Sync Lost
Total AI Sales & Tips - Revenue, with per-hour rate underneath
AI Messages - Total messages sent
Active Chats - Currently active conversations
PPV Purchased / Sent - Conversion ratio
Interventions - Times a human chatter took over
Chat Conversion Rate - Percentage of active chats that resulted in a sale
Use the search bar to find a specific creator by typing in the "Search account..." field.
Overall Performance Chart
A bar chart showing daily trends for the selected period. Switch tabs to view different metrics:
Sales
Messages
PPV Sent
PPV Purchased
Chats Handled Funnel
A funnel diagram comparing Active Chats to Chats with Sales, with the conversion percentage shown automatically.
Live Feed
A sticky panel on the right shows the latest 8 real-time events. A green pulsing dot means the feed is live.
Each event card shows the fan, message direction (received vs. sent), and timestamp. Click any event to jump to that conversation, or click "See All" to open the full feed in a modal.
Per-Creator View
Click any creator in the Performance by Creator table to open their detail page. You'll see the same period selector and a similar layout, with one extra metric card:
Manual Interventions - Number of times a human chatter intervened and paused the AI for that creator
Reviewing Chats
The Chats section on the per-creator view lists every chat the AI is (or was) handling for that creator.
Status Tabs
Filter the chat list by status. Each tab shows a count.
All
Active
Paused
Escalated
Searching
Use the "Search fan by name or username" field to filter the list as you type.
Chat List Columns
Fan - Avatar and fan name
Status - Active (green), Paused (yellow), or Escalated (red), with the reason and who triggered the change
AI Messages - Total messages, plus any unsent count
AI Sales - Revenue from this fan
PPV Purchased / Sent - Per-fan PPV conversion
Interventions - Human takeovers on this chat
Started - When the chat began
Last AI Activity - When the AI last messaged (default sort)
Click any column header to sort by that column.
Per-Chat Actions
Each row has three action buttons:
Pause / Resume (circular icon) - Pause the AI on that chat, or resume if already paused
View on OnlyFans (OF logo) - Opens the conversation directly on OnlyFans so you can take over manually
"View chat" - Opens the Chat Preview drawer
Reviewing a Conversation
Click "View chat" on any row to open the Chat Preview drawer.
What's Inside
Status badge at the top: Active, Paused, or Escalated
Escalation reason (red alert box, only if escalated)
Fan stats grid - AI Sales, AI Messages, Total Spendings, and Subscribed (how long they've been a fan)
Conversation messages - Full message history with creator messages on the right (blue if sent by a human, green if sent by AI) and fan messages on the left. Includes media counts, PPV unlock status (paid vs. not paid yet), timestamps, and a sender label (Fansmetric AI or Human).
System events in the timeline - Pause/resume/escalation events with the user who triggered them, plus purchases and tips
Infinite scroll - Older messages load as you scroll up
Footer Actions
"View on OnlyFans" - Opens the chat in a new tab to chat manually
"Close" - Closes the drawer
Taking Over a Chat
There are two ways to take a chat back from the AI:
Pause it - Click the pause icon in the chat list. The AI stops responding on that chat until you resume it.
Reply on OnlyFans - Click "View on OnlyFans" to open the conversation directly. Replying yourself counts as a manual intervention and pauses the AI for that chat.
When the AI is paused, the chat status shows Paused along with who paused it. To resume, click the play icon in the same column.
Common Workflows
Daily performance check - Open the agency overview, scan the KPI cards, then sort the creator table by Total AI Sales & Tips to see top and bottom performers.
Reviewing escalations - Drill into a creator, click the Escalated tab, then open the chat to read the escalation reason and conversation.
Real-time monitoring - Keep the Live Feed visible while you work. Click any event to jump straight to that conversation.
Custom reporting - Use the Custom period option to pick any date range, and all visualizations update to match.
Things to Keep in Mind
The AI Chatter status badge shows Sync Lost if the connection to the account has dropped - chats won't be handled until sync is restored.
Pausing the AI on a chat doesn't end the conversation - fans can still message, you just need to reply manually until you resume the AI.
Interventions and pauses are tracked per-chat and per-creator, so you can see which conversations needed human help.