The Message Log is an audit trail of all messages sent by your team through ChatBlue. It's useful for monitoring chatter activity, reviewing sent content, and ensuring quality and compliance.
Go to Message Log in the left navigation menu.
Each message entry displays:
Sender - The team member who sent the message
Account - Which ChatBlue account it was sent from
Fan - The recipient
Message - The message text content
Media - Number of media attachments (click to preview)
Sent Time - When the message was sent
Price - If the message included paid content (PPV)
Purchase Status - Whether paid content was purchased by the fan
Filters
Use filters to narrow down the message log:
Sender - Filter by specific team member
Price - Free messages, paid messages, or custom price range
Sent Time - Last hour, 24 hours, 7/30/90 days, or custom date range
Media Type - All messages, with media only, or without media only
Status - All, sent, or unsent (deleted) messages
Team - Current team only or all teams
Text Search - Search message content by keyword
Click "Reset Filters" to clear all filters and return to the default view.
Sorting
Click on column headers to sort by:
Message creation time
Price
Purchase status
Viewing Details
Click on a message to jump to the full conversation in Messages
Click media count to view attached images and videos in a full-size modal
Click fan name to open their conversation
Use Cases
Quality monitoring - Review messages sent by chatters to ensure brand consistency
Compliance - Verify that banned words aren't being used and content guidelines are followed
Performance review - See which chatters are most active and what content they're sending
Dispute resolution - Look up specific messages if a fan raises a concern