Fan Lists let you organize and segment your fans into groups for targeted messaging, filtering conversations, and tracking engagement. ChatBlue provides both automatic system lists and custom lists you can create yourself.
Go to Fan Lists in the left navigation menu. You'll see a two-column layout:
Left sidebar - All your lists with member counts
Right panel - Fans in the selected list
Types of Fan Lists
Default Lists
Pre-built lists that you can add or remove fans from manually. These provide useful default segments to get started with.
Custom Lists
Lists you create yourself. You have full control — rename, delete, add fans, remove fans, and pin your most-used lists to the top.
Creating a Custom List
1. Click the "+" button in the Fan Lists sidebar
2. Enter a list name
3. Click Create
Adding Fans to a List
1. Select the list you want to add fans to
2. Click "Add Fans"
3. Search for fans by name
4. Select one or more fans using the checkboxes
5. Confirm to add them to the list
Fans can be in multiple lists at the same time.
Removing Fans from a List
1. Select the list
2. Hover over the fan you want to remove
3. Click the trash icon, then click again to confirm (5-second window)
This two-click pattern prevents accidental removals.
Managing Lists
Rename - Click the dropdown menu on a custom list and select Rename
Delete - Click the dropdown menu and select Delete. You'll need to type the list name to confirm.
Search - Use the search bar to find lists by name
Click open conversation to open their conversation in Messages.
How Fan Lists Are Used Across ChatBlue
Fan Lists integrate with other features throughout the app:
Messages - Filter your conversation inbox by fan list to focus on specific segments
Mass Messages - Target specific fan lists when sending bulk messages
Statistics > Fans - Filter fan analytics by list
Exclusions - Exclude fan lists from mass message campaigns