The Vault is where you store, organize, and manage all your media content in ChatBlue. You can start setting up your Vault right away even while your ChatBlue account is still being reviewed.
There are two ways to add media to your Vault:
Vault Sync - Automatically import media from a connected FansMetric account
Manual Upload - Upload photos, videos, and audio files directly
Setting Up Vault Sync
If you already have media on a linked FansMetric account, Vault Sync is the fastest way to get started.
Go to Vault in the left navigation menu
Under Vault Sync, click the "Choose a connection to sync..." dropdown
Select the FansMetric connection you want to sync from
Auto-approve media (Recommended) - This is enabled by default. When turned on, all synced media is immediately available for use. Turn it off if you prefer to manually review content first.
Click "Start Vault Sync"
The sync will run in the background. You can track its progress on the same page:
Pending - Sync is queued
Syncing - Media is being imported (shows count of items synced)
Completed - All media has been imported
Failed - Something went wrong (check the error message and retry)
Tip: After the initial sync, you can click "Refresh" at any time to pull in any new media added since the last sync.
Uploading Media Manually
If you don't want to sync from a FansMetric account, you can upload media directly.
In the Vault, click the "Upload Media" button at the bottom of the sidebar
Drag and drop files into the upload area, or click to browse and select files
You can upload up to 40 files at a time
Supported File Types and Limits
Photos (JPG, PNG, GIF, etc.) - Up to 100MB per file
Videos (MP4, MOV, WebM, etc.) - Up to 5GB per file
Audio (MP3, WAV, AAC, etc.) - Up to 100MB per file
Adding Details During Upload
Before uploading, you can add metadata to each file:
Media Tags - Categorize your content with color-coded tags
Media Notes - Add a description or context for the media
Suggested Price (optional) - Set a recommended price in USD
Release Form Tags - Tag media that features multiple people (for release form tracking)
Click "Save" to confirm and start the upload. You'll see a progress bar for each file.
Organizing Media with Folders
Keep your Vault organized by creating folders.
Create a Folder
In the Media Folders sidebar, click "Create Folder"
Enter a folder name
Click the checkmark to confirm
Add Media to a Folder
Select one or more media items (click the checkbox on each)
Use the actions bar to click "Add to Folder"
Choose the destination folder
Media can be in multiple folders at the same time. To remove media from a folder, select the items while viewing that folder and choose "Remove from Folder".
Manage Folders
Rename - Click the dropdown menu on a folder and select Rename
Delete - Click the dropdown menu and select Delete (you'll need to type the folder name to confirm)
Search - Click the search icon in the sidebar to find folders by name
Filtering and Searching Media
Filter by Type
Use the filter buttons at the top of the media grid:
All - Show everything
Photo - Images only
Video - Videos only
Audio - Audio files only
Filter by Tag
Click "Filter by Tag" in the top-right corner
Select one or more tags to filter by
Click "Apply Filter" to see matching media
Click "Reset" to clear the filter
Search Notes
Click the search icon in the header and type a keyword to search through media notes and descriptions.
Media Statuses
Media in the Vault may have different statuses based on moderation and review:
Approved - Ready to use, no restrictions
Pending Review - Waiting for initial review
Under Content Moderation - Being checked by the moderation system
Quarantined - Flagged for moderation review (cannot be used until resolved)
Needs Release Forms - Multiple people detected in the media; release forms are required
Rejected - Not approved for use
Content Removed - No longer available
Media that is quarantined, rejected, or removed cannot be sent to fans.
Safe Work Mode
If you need to use ChatBlue in a shared or public space, click the lock icon in the Vault header to enable Safe Work Mode. This blurs all media thumbnails and previews for privacy. Click the unlock icon to turn it off.